A: Customers are responsible for all shipping on returns, unless there was an error on the part of our company. If you are returning an item due to an error on our part, please contact our customer service within 2 weeks of receiving the package in order to receive a postage paid return label.
All other returns must be made within 30 days of receipt. Items must be returned in their original condition: unwashed and unworn. CDs and DVDs may not be returned if they have been opened. Posters may not be returned. To proceed with a return, please complete the form on the back of your invoice and send it to us, along with the item(s) being returned. If you do not have the invoice, please download the pdf associated with this FAQ. If you have any additional questions, please feel free to contact us. For products costing over $50, a restocking fee of 5% will be withheld from the refund.
We no longer process exchanges. If you would like a different item, please return the original item and place an order for the new one. A refund will be issued for the returned item once received.