A: Your order should ship within ~3-5 business days after ordering (more info on business days below). Please allow up to 12 business days for delivery of domestic orders, and 2-8 weeks for international orders (specific delivery times for each shipping method below). If you do not receive your item(s) within this time frame, one or some of your items may have been backordered, in which case we will ship the remainder of your order to you or contact you. If the tracking states that it was delivered, please contact us within 10 days of the listed delivery date.
Please bear in mind Kung Fu Nation is a small, independent business. We do not have round-the-clock, infinite customer service resources, but we do have a representative who answers emails between packaging and shipping merchandise. Thank you for your patience.
Business days are Monday - Friday, excluding Holidays.
We are closed on the following days in 2020:
Monday, May 25 - Memorial Day
Friday, July 4 - Independence Day
Monday, September 7 - Labor Day
Monday, October 12 - Columbus Day
Wednesday, November 11 - Veterans Day
Thursday, November 26 - Thanksgiving Day
Thursday & Friday, December 24 & 25 - Christmas Holiday
Thursday, December 31 - New Year's Eve
USPS FIRST-CLASS - 3-5 Days transit after processing time.
USPS PRIORITY MAIL (including Flat Rate Envelope) - 1-3 Days transit after processing time.
FIRST CLASS USPS INTERNATIONAL - No guaranteed delivery. Customer Fees not included. No reships or refunds.
USPS PRIORITY INTERNATIONAL (including Flat Rate Envelope) - 7-10 Business days transit after processing time. Customs fees not included. **Select countries, such as Mexico, Russia, Germany and Brazil, may have longer transit to local postal carrier.